Do you ship internationally?

At this time, we only ship within the United States. We hope to offer international shipping in the future.

Do you offer wholesale?

We love working with boutique hotels, concept stores, and interior designers. For wholesale inquiries, please contact us at hello@maisonpuli.com.

Do you offer custom projects or collaborations?

Yes, we welcome thoughtful collaborations and custom projects. Please email us at hello@maisonpuli.com with details about your inquiry.

Where are your products made?

Our collections are thoughtfully produced in collaboration with skilled artisans and makers, with a focus on craftsmanship, natural materials, and small-batch production.

Are your pieces handmade?

Many of our pieces are handmade or hand-finished, which means slight variations in color, texture, and pattern may occur. We believe these imperfections are part of what makes each piece unique.

How should I care for my items?

Care instructions vary by product. We recommend reviewing the product description for specific care details before use.

Can I return or exchange an item?

We accept returns and exchanges on eligible items in unused condition and original packaging. Please contact us within 14 days of delivery to initiate a return request.

How will I know when my order has shipped?

Once your order ships, you’ll receive a confirmation email with tracking information.

Will sold out items be restocked?

Some pieces may return in limited quantities, while others are produced as small batches and may not be restocked. We recommend joining our mailing list or following us on Instagram for updates.